Returns & Exchanges

At Officeworks Photos, we want you to love your custom home decor and personalized prints. If your order arrives damaged or doesn't meet our quality standards, we offer a 30-day hassle-free return or replacement policy.

Return Process

• 1.
  Submit a Request

  Log into your account and navigate to your order history to select the item you wish to return and initiate a claim.

• 2.
  Document the Issue

  Upload a clear photograph of the defect or damage to help our quality assurance team process your request faster.

• 3.
  Receive Authorization

  Once reviewed, we will send you a pre-paid shipping label or confirmation for a complimentary reprint of your home decor item.

• 4.
  Final Processing

  After we receive the item or verify the claim, your refund will be processed back to your original payment method within 5-7 business days.