Frequently Asked Questions
Everything you need to know about bringing your favorite memories home.
What is the typical production time for custom wall art?
Most custom prints, canvases, and framed photos are handcrafted within 3-5 business days before being handed over to our shipping partners.
Do you offer international shipping for home decor items?
Currently, we ship our home decor and photo products within the continental United States and Canada. Shipping rates and delivery times vary by location.
What is your return policy for personalized products?
Because our products are custom-made to order, we cannot accept returns for change of mind. However, if your item arrives damaged or with a manufacturing defect, we will provide a replacement or full refund.
How can I ensure my photo will look good when printed at a large scale?
Our system automatically checks the resolution of your upload. If the image quality is too low for the selected size, you will see a low-resolution warning during the design process.
Are the materials used in your frames and canvases sustainable?
Yes, we prioritize eco-friendly materials, including FSC-certified wood for our frames and archival-grade, acid-free canvas to ensure longevity and environmental responsibility.
Can I make changes to my order after it has been placed?
To ensure fast delivery, orders enter production quickly. You can request changes within 1 hour of placement by contacting our support team; after that, we cannot guarantee modifications.